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‎02-17-2019 12:12 PM - edited ‎02-17-2019 12:25 PM

HP Recommended
Product: 15-ce008nq
Operating System: Microsoft Windows 10 (64-bit)

Hello, guys.

 

I've recently bought an HP Omen 15-ce008nq and I'm trying to understand why the light beyond WASD is not working. Otherwise, the light of the keyboard it's working. I've already tried a lot of combinations but I didn't find a solution to this issue.

This is the correct one, which is not available for me.

52093925_1021136151410833_8230227481777405952_n.jpg

And the picture above is my laptop.

Can you please help me? Thank you!

6 people had the same question
1 REPLY 1

‎02-19-2019 04:25 PM

HP Recommended

@Lavinia15

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details in order to assist you better on keyboard specification.

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you tried any troubleshooting steps?
  • Have you tried updating keyboard drivers?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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