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‎09-01-2022 09:44 PM - last edited on ‎09-02-2022 06:15 AM by

HP Recommended
Product: VICTUS
Operating System: Microsoft Windows 11

I have purchase hp victus rizen 5, few weeks ago, the wifi connection is automatically disconnected and after restart the laptop, its connected. Its happened 2 3 times daily. Kindly resolve my problem 

Category:
1 REPLY 1

‎09-02-2022 01:47 PM

HP Recommended

Hello @RVA_VICTUS 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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