Warranty Check

[luca144]

Hi everyone,

I'm trying to get support for a pretty frustrating issue with my HP warranty.

On the official HP website, under the warranty check section, it shows the following (screenshot attached):

• Coverage type: Factory warranty

• Service type: Warranty Hardware Maintenance Off-Site

• Status: Expired

• Start date: September 30, 2024

• End date: September 30, 2024

• Remaining time: Warranty Expired

So, according to HP, the warranty started and ended on the same day?

I bought the PC in July 2023, and the warranty should still be valid, since in Italy the legal warranty period is 2 years.
I’ve already submitted a warranty dispute request to have this checked, but it’s been 5 days and I haven’t received any response or update.

I’d like to ask, how long does it usually take to get a reply?

I need assistance with my PC, but until the warranty issue is resolved, I’m stuck.

Thanks in advance to anyone who can help.

[zoey7886]

@luca144, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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