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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-15-2021 11:22 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0068wm
Operating System: Microsoft Windows 10 (64-bit)

Hello, HP Community.

 

Have submitted warranty dispute form, but no response yet. Warranty is needed because the battery is dead. HP Assistant says cycle count is good, but needs replacing. Computer will not operate on battery, charger only. Have been using the computer for school, communication for work and family, social networking, and gaming. As a health care worker, understand that we are still all adjusting to the temporary new norm.

 

Please help in resolving this issue quickly.

 

Thank you,

Kat

3 REPLIES 3

‎01-15-2021 12:19 PM

HP Recommended

@KatJames 

Sorry, but we are only volunteers here which, like you, utilize HP products.  We are not permitted to intervene in warranty disputes as that is between you and HP.



I am a volunteer and I do not work for, nor represent, HP
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‎01-15-2021 12:48 PM

HP Recommended

Thank you for the response, @WAWood.

 

Seeking assistance from HP Support Agents such as @Asmita6658, @Praveen196, @Jay_G24.

 

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‎01-16-2021 08:12 AM

HP Recommended

@KatJames

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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