• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-29-2023 01:05 AM - last edited on ‎05-29-2023 05:13 AM by Retired

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A4AV)

I bought HP Victus Laptop on 8th April 2023 from Authorized HP Dealer ( GEONET IT MALL ) , PHOENIX ,Pune .When I tried to register my new laptop for Service and warranty in HP website I found the product was already registered as of 19th Jan 2023 and warranty expires as of 19th Jan 2024. 

I have escalated to HP Service team and no resolution. I went to dealer asking if he has issued me used laptop he also denies the same.

My only question to HP service team, how can someone register the product before purchase date if the product is not new? Anyone from HP hire officials if you are reading this can you please investigate the issue.

Case id:- [Personal Information Removed]

 

Category:
1 REPLY 1

‎05-29-2023 06:10 PM

HP Recommended
@SamKon wrote:

... I went to dealer asking if he has issued me used laptop he also denies the same.

@SamKon 

 

Probably he did not know. The shop (or its HQ) scanned (bar code or QR code) of the box when it arrived at its warehouse therefore it registered as sold.

 

You can ask HP in your country to change to actual date.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.