Warranty Support Request – HP Omen 16-xf0033dx (Edited)

[Benjaminromero]

Dear HP Support Team,

I am writing to request warranty support for my HP Omen laptop, model 16-xf0033dx, which I purchased at Best Buy in the United States in February 2024.

The laptop suddenly shut down while I was using it and has not turned back on since. I have tried a hard reset and confirmed that the charging LED is on, but the system does not respond in any way.

Here are the device details:

- Model: HP Omen 16-xf0033dx

- (edited)

- Purchase Date: February 2024

- Purchased at: Best Buy (USA)

Please let me know the next steps to process this issue under warranty. I am currently in the U.S. and ready to ship the laptop to your repair center if needed.

Thank you for your assistance. I look forward to your response.

Best regards

Dear HP Support Team,

I am writing to request warranty support for my HP Omen laptop, model 16-xf0033dx, which I purchased at Best Buy in the United States in February 2024.

The laptop suddenly shut down while I was using it and has not turned back on since. I have tried a hard reset and confirmed that the charging LED is on, but the system does not respond in any way.

Here are the device details:

- Model: HP Omen 16-xf0033dx

- Edited

- Purchase Date: February 2024

- Purchased at: Best Buy (USA)

Please let me know the next steps to process this issue under warranty. I am currently in the U.S. and ready to ship the laptop to your repair center if needed.

Thank you for your assistance. I look forward to your response.

Best regards,

Benjamin Romero

isaacrd10**bleep**

[Hawks_Eye]

Hi @Benjaminromero 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

We sincerely thank you for your patience.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye