-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Warranty coverage and original box of the product

Create an account on the HP Community to personalize your profile and ask a question
06-11-2024 01:43 AM
Do I need the original box of the product? If I take my computer to warranty, will they accept it because it doesn't have a box?
and If I open the computer, clean the fans and apply thermal paste, will the warranty expire?
Solved! Go to Solution.
Accepted Solutions
06-11-2024 07:31 PM
HP will supply a box for you to send machine back. You have to use EXACTLY information when sending it for repair otherwise it may get lost in a jungle.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-11-2024 07:31 PM
HP will supply a box for you to send machine back. You have to use EXACTLY information when sending it for repair otherwise it may get lost in a jungle.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.