Warranty date updation for HP victus laptop

[pratik418]

Hi team,

This is regarding my Case Number  : [edited] warranty date issue I have reported this issue numerous times each time I have reported they have closed my case without updating the warranty start date please let me know how to escalate this issue soon.

[Hawks_Eye]

Hi @pratik418 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Thanks for sharing the case number, I see the case is not closed and they are working on the same to get the warranty updated.

Also I see the concerned team have sent an email requesting for few information from your end. Please check and reply to the email at your convenience.

Thanks,

Hawks_Eye

[pratik418]

Hi @Hawks_Eye,

I have already shared all the necessary details requested. But still my warranty is not updated. Request you to escalate this issue to the concerned team

[Hawks_Eye]

Thanks for your reply @pratik418 

Did you reply to the email that was sent from our support team today? If not, please reply and share the requested details again to get the warranty updated accordingly.

Regards,

Hawks_Eye

[pratik418]

[edited]

HI ,@Hawks_Eye

Attached the screenshots of the mails with  proofs required for warranty update shared on the mail as well

[Hawks_Eye]

Thanks for all the details.

I have escalated your issue to HP’s Support Team in your region for their review of possible options available to resolve your issue.

You should be contacted within 2 - 4 business days (this does not include weekends or holidays).

Please keep me posted if contact is not made after 4 business days.

Thanks!

Hawks_Eye