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HP Recommended
HP 15 Laptop PC 15-e3000 (4X377AV)
Microsoft Windows 11

Hello, I recently received my laptop from the repair center and the issue about drainy battery when charging is still happening. I later found out that it drains when it heats up around 61⁰C. Can anyone explain to me what broke inside? Im not knowledgeable about computers so I'm asking for help. A detailed answer is appreciated so that can tell the issue clearly to the repair center. Also can I ask is the warranty single use?

1 REPLY 1
HP Recommended

Hi @J0die,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need re-repair as the issue still persists.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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