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‎10-08-2022 08:13 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (2W4Q0AV)
Operating System: Microsoft Windows 11

Hello! I just bought my new Omen 16 laptop, and every time I boot it I get a waring saying the following: "Battery Low Temperature Alert (607)". After pressing enter it boots properly but this warning really annoys me. Does anyone have a fix?

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2022 02:41 AM

HP Recommended

Hello @Icelino 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1665391292419.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

View solution in original post

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9 REPLIES 9

‎10-08-2022 09:26 AM

HP Recommended

Hello @Icelino 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we take care about the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎10-09-2022 10:34 AM

HP Recommended

Screenshot 2022-10-09 193321.png

Was this reply helpful? Yes No

‎10-09-2022 01:13 PM

HP Recommended

Hello @Icelino 

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Power on computer

 

(6) Download and install

HP Support Assistant (Microsoft Apps Store)

 

(7) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1665342772831.png

 

 (8) Please report your results

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‎10-09-2022 04:27 PM

HP Recommended

The install button for the HP Support Assistant app in the Microsoft Store is missing for some reason.

Was this reply helpful? Yes No

‎10-09-2022 07:30 PM - edited ‎10-09-2022 07:30 PM

HP Recommended

Hello @Icelino 

 

Download and install

HP Support Assistant 9.19.52.0

 

Kind regards

Was this reply helpful? Yes No

‎10-10-2022 02:31 AM

HP Recommended

Screenshot 2022-10-10 113046.png

Was this reply helpful? Yes No

‎10-10-2022 02:41 AM

HP Recommended

Hello @Icelino 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1665391292419.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

Was this reply helpful? Yes No

‎10-10-2022 07:15 AM

HP Recommended

I did this and the warning stopped showing. Thank you!

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‎10-10-2022 07:48 AM

HP Recommended
@Icelino wrote:

I did this and the warning stopped showing. Thank you!

You're welcome !

Good luck

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