While Pluged in processor reduce speed and volts

[Awaisali07867]

When i use laptop on battery it works absolutely fine. When i plugged in. It will reduce a processor speed and volts and start freezing and lagging. I updated a bios to f.41 all intel and hp driver softwares. I tried to adjust power settings. Even i reinstall a clean windows but problem still over there. The last option i have to try is new charger for laptop which i will recive on November 30 2022. 

Its not even a year old and these kind of strange issues showing up in laptop. I posted in picture in which plugged in state reduced to lower than 1ghz to 0.79ghz start freezing  but in battery state it goes up to 4ghz and works fine. Laptop still in warranty. 

 

 

 

[ub6424]

Hello @Awaisali07867

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Awaisali07867]

I dignosed. It says passed. But there is some problem in laptop manufacturing wich reduce spd of processing while plugged in

[Awaisali07867]

I found a final issue. Which was charger volt amp and watt matters for gaming laptop. When i used different charger it work fine and great. Hp is giving me a free charger 230w Which i appreciate. But they back order so i orderd a charger for testing purpose from Amazon and now all.is good. I think it's a great machine and great machine needs great power. Hp have to send a by default according to machine. I bought new laptop which comes with 150w charger lol. But hp realized power required more. So they willing to send me 230w charger. Anyway i am really with hp customer service and brand because they are way better and understandable compare than other brands.. good job HP. Mistake happens but accepting a mistake ia good job. 

[ub6424]

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@Awaisali07867 wrote:

... The last option i have to try is new charger for laptop which i will recive on November 30 2022. 

---

Hello @Awaisali07867 

Please try a new charger.

Kind regards

[Awaisali07867]

My problem already solved just waiting for hp charger.  And as i mentioned i am happy with hp customer service. They helped me and listened my problem. I have no complains from hp and in future i will prefer hp only. Thanks to you also. 

I am penetration tester and this device is best for pen testing because it's wifi chip is acceptable for packet injection in kali linux. I dont have to add extra wireless on it. I am really happy with your machine. I wish coming models have a capacity of ram more than 32gb. But still it works great. 

[ub6424]

Hello @Awaisali07867 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results