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- White backlight of my keyboard has turned yellow

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04-29-2021 05:37 AM
Help me pls, have you ever experienced this, my laptop HP omen en0013ax and suddenly my white keyboard backlight turns yellow on the keys 4, E, R. is there a solution guys
05-02-2021 10:11 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
05-04-2021 07:45 AM
This problem appeared 1 day before I sent this message. while I was doing my work suddenly the backlight started turning yellow and during that time I didn't update any software or change the settings. please I haven't got the solution