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09-19-2022 08:34 AM
Hey, I've been noticing a white dot on my display that has been increasingly becoming brighter over time. This is only apparent when I view white web pages
Is there anything I can do besides replacing my monitor?
I've been trying to find a way to contact HP support (my laptop is still under warranty), but found no way to do so
09-22-2022 08:38 AM
Welcome to the HP Support Community.
I understand that there is a white dot on your display. I'd like to help!
I have some suggestions that may help with this issue.
To provide you with an accurate solution, I'll need a few more details:
Did you try with an alternate monitor?
Have you checked if the issue persists even on the Bios screen?
Have you tried to update the drivers?
In the meantime, let's start off by performing a Hard reset on the Notebook:
Step 1: Performing a hard reset
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
Step 3: Boot the computer into the Bios screen and check if there is a white dot on the screen.
1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the F10 button repeatedly
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above.
If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)
For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)
Reply with the result of the above-mentioned steps, for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping
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