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HP Recommended
OMEN Laptop - 15-en0027no
Microsoft Windows 10 (64-bit)

Hi, I recently bought a new gaming laptop and i realized while playing games with my friends that the microphone on this computer is really bad. My friends describe the sound of my mic as if I am moving closer and further away from the mic constantly and sometimes it sounds like im in a church ( my sound echoe's). Is it suposed to be like that or if its not how can i fix it. I've tried to change the mic output and stuff like that and Im starting to think that the problem has to do with the hardware. Please help.....

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@SwedeK16 

 

Its specs

 

       https://support.hp.com/au-en/document/c06905914

 

It has AMD Ryzen™ 7 4800H (2.9 GHz base clock, up to 4.2 GHz max boost clock, 8 MB L3 cache, 8 cores) processor. This is something to do with AMD drivers. Please


   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

               https://www.amd.com/en/support/kb/faq/gpu-601

               https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you, if NOT, please download and install

 

              https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113645.exe


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

3 REPLIES 3
HP Recommended

@SwedeK16 

 

Its specs

 

       https://support.hp.com/au-en/document/c06905914

 

It has AMD Ryzen™ 7 4800H (2.9 GHz base clock, up to 4.2 GHz max boost clock, 8 MB L3 cache, 8 cores) processor. This is something to do with AMD drivers. Please


   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

               https://www.amd.com/en/support/kb/faq/gpu-601

               https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you, if NOT, please download and install

 

              https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113645.exe


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I dont know alot about computers and I tried to search it up but i want to be sure so I do it right.... exactly how do I uninstall the audio drivers?

HP Recommended

@SwedeK16 

 

I believe I replied your other post re: How to uninstall driver

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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