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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U5AV)
Microsoft Windows 11

So this started about two weeks ago, and it seems to only be at my girlfriends house but my wifi will consistently disconnect and reconnect on its own over and over again. I've tried doing driver updates while I have internet, Uninstalled basically everything suggested, tried cmd promts to try and reset caches and basically everything I can think of. We don't have a hard wire for ethernet in the house for me to connect so wifi is the option unfortunately and her laptop as well as several other devices are working perfectly fine. We did reset the modem as well. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

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Access Point

(1) What wirless access point ( brand / model ) do you use ?

(2) wirless settings 2.4 and 5 Ghz ?

(3) Manuel or Auto Channel ?

(4) Channel Width
2.4 Ghz:   20 Mhz / 40 Mhz ?
5 Ghz:       20 / 40 / 80 / 160 Mhz ?

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(5) Open windows <device manager>

- Double click <intel wireless> device

 

Play with advanced settings:

ub6424_0-1660517899631.png

 

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15 REPLIES 15
HP Recommended

Hello @AWBNate 

Sorry to hear that you are having problems ... I would like to help you.

Please start windows <device manager>

- Open <network adapters>

- Send screenshot

HP Recommended

here you go 

 

 

 

Untitled.jpg

HP Recommended

Hello @AWBNate 

 

(1) Install latest INTEL wireless driver

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

 

ub6424_0-1660513647605.png

(2) Reboot and test again ...

(3) Please report your results

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I have installed the driver you mentioned and restarted. Upon login the issue continues to drop my internet every couple of seconds. 

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Check windows <device manager>, double click <Intel wireless> adapter and open [driver] tab.

What version is displayed ?

version 22.150.0 ?
date 7/12/2022 ?

HP Recommended

(1) Install

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

(2) Test <wireless card>

(3) Please report your results

HP Recommended

Driver Version: 22.150.0.3

HP Recommended

@AWBNate wrote:

Driver Version: 22.150.0.3


That's ok.

 

Please run HP PC Hardware Diagnostics Windows as I wrote before ...

HP Recommended

Sorry hard to do downloads without internet i setup my girlfriends laptop as a hotspot and that's working it's just extremely slow just to add more information to the problem so other connections work. As i've mentioned we have tried rebooting their modem, but that didn't fix anything when we did it.  

 

Hope this is the test i needed to do.

AWBNate_0-1660516370874.png

 

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