• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000
Microsoft Windows 11

Hello Community,

Hope you all are doing great! Season's greetings first of all!

 

I own a HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 notebook, recently I'm facing WIFI drop issue.

All of a sudden WIFI disconnects and doesn't show any network in WIFI tab. Literally it shows no network is available. 

I have almost 4 routers (combination of 2.4ghz and 5ghz) in my apartment and none of the router is shown in the WIFI tab, if it was for one router then may be router has it's issues. Since laptop isn't able to detect any of 4 I firmly believe this is laptop's problem. 

 

What I used to do was uninstall driver and reboot or update the system to let the driver install again, after reinstallation of driver the WIFI works like a charm. I can't be doing this every time and I don't know how unhealthy practice it is for the hardware/notebook. I've been using Pavilion G6 for almost 9 years now and I recently upgraded to HP considering the robust Pavilion G6's characters. But now I'm a bit disappointed to be honest. I'm looking forward for help. Lend me a helping hand guys!

 

Regards,

Suresh Kumar Krishnan

4 REPLIES 4
HP Recommended

Hi:

 

What model Wi-Fi adapter does your notebook come with?

 

What is the driver version and date?

HP Recommended

Hi Paul,

 

Model : Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter

Driver Provider: Realtek Semiconductor Corp.

Driver Version : 6001.10.350.0

 

Hope this helps.

 

BRs,

Suresh Kumar Krishnan

HP Recommended

Hi S4sureshkrish,

 

I used to have similar problems with the WiFi.

 

I would suggest making the following changes in device manager:

 

  • 2.4G Wireless Mode - Disabled
  • 802.11D - Disabled
  • Beacon Interval - 50
  • MAC Randomization - Disabled
  • Preferred Band - 5G First
  • Roaming Aggressiveness - Lowest

Hope this helps.

Kind Regards,
Andrew Robinson.
HP Recommended

Hello Foddersin,

 

Thanks for the suggestions man!

I've made the changes, hope it works.

Will revert if it's not working.

 

BRs,

Suresh Kumar Krishnan

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.