Wifi is always gone when I play online games

[Univers123]

Everytime I play a online game like GTA V, world of tanks, unturned. games that cost a lot of cpu. My wifi just all of the sudden gone from the laptop and I cant find this wifi driver. UNLESS I restart my windows a few times. sometimes one try doesn't work.

Still persisting this problem after 8 months. If I play games that doesn't cost a lot of cpu like minecraft, world of tanks blitz, Terraria, roblox.

[Riddle_Decipher]

@Univers123 Here's a few steps that should help resolve this issue once and for all:

Reset IP/ TCP

1. Press and hold the button “Windows” and the button “X”.
2. From the menu that shows up, you will need to left click or tap on the “Command Prompt (admin)” icon.
3. Now that you have the command prompt with administrative rights in front of the screen you will need to write the following command: “netsh winsock reset catalog” without the quotes.
4. Press the “Enter” button on the keyboard.
5. Write the following command: “netsh int ip reset reset.log hit” without the quotes.
6. Press the “Enter” button on the keyboard.
7. Now you will need to restart your Windows 10 operating system.
8. Check and see if you still cannot connect to your wireless network.

Set WLAN Autoconfig to Automatic

1. Left click or tap on the “Start” button.
2. In the Start window you need to write the following: “services.msc” without the quotes.
3. When the search is finished, left click or tap on the “services.msc” icon that pops up.
4. Now you have a “Services” window in front of the screen.
5. Look on the right side panel in this window for “WLAN Autoconfig”
6. Right click or hold tap on the “WLAN Autoconfig” feature.
7. Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
8. Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
9. On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
10. Left click or tap on the “Start” button in this window.
11. Left click or tap on the “Apply” button.
12. Left click or tap on the “OK” button.
13. Close all the windows you opened so far and reboot your Windows 8.1 or Windows 10 device.
14. Check to see if you have your wireless up and running again.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Univers123]

Still didn't work when I play online games my wifi still get disconnected from windows and cannot be founded. Have to restart.

Any latest wifi driver I need to download? I have no idea how hp driver works. 

[Riddle_Decipher]

@Univers123 If you've attempted the aforementioned fix and yet the issue persists, here's what I suggest we do:

(Check if the issue occurs while watching a movie or a clip online as well, if the issue occurs while doing anything online, try the below steps)

If not, disable the firewall and check if that makes a difference, also, if you have more than one antivirus program installed, remove one as its known to create such issues.

• Download and install the HP Hardware diagnostics tool from this link. 
• Once installed, shut down your computer.
• Wait for a minute. 
• Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
• Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Univers123]

Oh I didn't know you mean step by step on the netsh reset command thing. Now its fixed but sometimes my wifi lost connection but its still connected its just that I cant move in game and then a about 10 second I can. any reason why?

[Riddle_Decipher]

@Univers123 That's awesome, I'm glad its fixed, that said, I suggest reducing the game resolution, and internet usage if possible and check if that makes any difference, also, please ensure the game is compatible and meets the recommended game requirements.

Keep us posted,

And good luck.

[Univers123]

So I am wifi issues still. Just that the wifi doesn't go away from windows. Sometimes in game my ping stop working and it stays the same and everyone stoped moving. Then the wifi comes back again, I dont know if this has to do with wifi roaming agressiveness.

[Riddle_Decipher]

@Univers123 Did you reduce the in-game resolution to check if there's a difference? Also, if the device is freezing, I suggest you using the HP Guided Troubleshooter: 

https://hp.care/2JshaSG

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Univers123]

It didn't work and I am having troble playing the game, so what happen is my wifi stop working for 10 seconds and comes back in 10 seconds later

[asmita6658]

Hi @Univers123

Does this happens with a specific online game?