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‎11-27-2021 11:58 AM

HP Recommended
Product: HP Pavilion Gaming laptop 15-ec0
Operating System: Microsoft Windows 10 (64-bit)

I am trying to download the Windows 11 update for my HP Pavilion gaming laptop ( currently on windows 10 21H2,  64-bit), but it is saying my computer does not meet the minimum requirements. I have downloaded PC Health Check, and it is saying that it does not detect a TPM 2.0. I have gone through BIOS Boot Up and it is saying that my TPM is available and enabled so I don't know what the problem is. It might be that my TPM has not been updated to 2.0, and I'm not sure how to do that. My brother has the same computer and he didn't have any problems downloading windows 11. Any help would be great!

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2021 01:26 PM

HP Recommended

@Jon_Henk 

 

From manual, your machine has Trusted Platform Module (fTPM) 2.0, firmware based option. I don't know why Microsoft  can't see that ! Probably you have to wait for Microsoft to fix that.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎11-27-2021 01:26 PM

HP Recommended

@Jon_Henk 

 

From manual, your machine has Trusted Platform Module (fTPM) 2.0, firmware based option. I don't know why Microsoft  can't see that ! Probably you have to wait for Microsoft to fix that.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎11-27-2021 02:11 PM

HP Recommended

Thanks for the help!

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