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‎09-21-2023 04:29 PM

HP Recommended
Product: OMEN Laptop - 15-en0012ax
Operating System: Microsoft Windows 11

I've ran through a myriad of issues with my laptop and I've just been on the recovery process recently. My laptop was dealing with constant blue screen issues on windows 10 and I found that no solutions worked so I decided to do a usb flash windows 10 install on it to get rid of the issue. The blue screening has stopped but I noticed that the system only detects 8gb of ram  when I have an installed 16gb 3200mhz kit in the laptop. Stupidly, I decided to update to windows 11, thinking that this would fix the issue but it hasn't. Even in the bios it's only detecting that 1 slot, and I know for a fact it isn't likely to be a hardware issue because I was running the 16gb of ram prior to the windows 10 flash install.

 

bobby1223_0-1695335319590.png

 

Category:
1 REPLY 1

‎09-24-2023 07:03 AM

HP Recommended

Hi @bobby1223,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your PC/Laptop.

 

Kindly refer to the steps on this link to perform component test for RAM and let me know if the hardware is working fine.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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