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‎10-14-2025 11:33 AM

HP Recommended
Product: OMEN 16 inch Gaming Laptop PC 16-ap0000 (BL6K3AV)
Operating System: Microsoft Windows 11

The wifi connection is getting disconnected randomly and after I am toggling it off and on it is working fine and again the same thing after few minutes. I have noticed it is happening on 5ghz connection majorly. Many people have the same issue with this realtek wifi card Realtek 8852BE-VT Wireless LAN WiFi 6 PCI-E NIC. Only after restart it is working fine but dont know, it is randomly starts getting disconnected again and again when it happens. Please give me solution for this problem as soon as possible.

1 REPLY 1

‎10-17-2025 11:15 AM

HP Recommended

Hi @Rick416,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

As I understand, you have an issue with the OMEN 16-ap0000 with the Realtek RTL8852BE-VT Wi-Fi 6 adapter disconnecting on 5 GHz:

Why It Happens

  • Known driver instability with Wi-Fi 6 (802.11ax) on some routers.
  • Power-saving settings are causing the adapter to drop connections.
  • Firmware/driver mismatch after Windows updates.


Recommended Fixes

1. Update the Realtek Wi-Fi Driver


2. Change Advanced Adapter Settings

  • Press Windows + X → Device Manager → Network Adapters → Realtek 8852BE.
  • Right-click → Properties → Advanced: 
    • 802.11ax/Wi-Fi 6 Mode → Disable (forces Wi-Fi 5 for stability).
    • Preferred Band → 5 GHz (or Auto if already set).
  • Under Power Management, uncheck Allow the computer to turn off this device to save power.


3. Adjust Power Plan

  • Go to Control Panel → Power Options → Change plan settings → Advanced.
  • Under Wireless Adapter Settings → Power Saving Mode, set to Maximum Performance.


4. Update BIOS & Chipset

  • From the same HP driver page, update BIOS and Intel Chipset drivers.


5. Router Settings

  • If possible, set your router to Wi-Fi 5 (802.11ac) mode instead of Wi-Fi 6.
  • Ensure channel width is set to 20/40 MHz for 5 GHz.

🔗 HP Official Guide: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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