Wireless connection issues (adapter?)

[SaucyCake]

As of 2 weeks ago, I had been having some issues where as opposed to constant/fast connections it has been mediocre and has staggered network graphs on task manager. The first time I noticed was out of the blue while playing video games when my connection started spiking, there had been no previous alterations to any settings. I tried doing some fixes such as checking for driver updates, windows updates, and uninstalling/reinstalling drivers though I've had no luck. Please help. I just gave it a break from playing games and have tried off and on but the graphs show the same.

[asmita6658]

Hi @SaucyCake

Welcome to the HP Support Community. 

To better assist you - 

1) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?

While you respond to that, try these steps -

Go to Device manager > select the Wi-Fi drivers under network adapter > Right click go to properties  > Under properties go to Power Management Tab > Uncheck  "Allow the computer to turn off this device to save power".

If the issue still persists, try these steps - 

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SaucyCake]

Hey, thank you for reaching out to me, though it didn't help in the end. I still see staggered network graphs and when I try using other computers from my family they work just fine. Are there any other solutions you have to offer? I'd appreciate all the help I can get!

[The_Fossette]

@SaucyCake

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/nz-en/document/c04649175/

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SaucyCake]

Hey there @The_Fossette

I appreciate reaching out to me but unfortunately, the link is full of things I had already attempted previously. I had adapter issues in the past and got replaced by hp but I didn't expect it to pop back up. As of now, I may start suspecting hardware issues since all other software based methods I've done have not helped that status.

[The_Fossette]

@SaucyCake,

I recommend you run a test on the wireless card to make sure that there is no hardware issue.

https://support.hp.com/in-en/document/c04499777

If the test pass, then follow the steps in the below article to perform a system restore back to the date when the Internet was working fine.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SaucyCake]

The system restore implies I have created a restore point previously. Is there a way to just have it go back or something without a restore point?

[The_Fossette]

@SaucyCake,

Did you perform a test on the wireless card? If yes, let me know the result.

Cheers!

[SaucyCake]

ok, yes it did pass, and for about 15 days the issue had stopped and begun once again last night without anything provoking it. normal use, nothing out of the ordinary and then bam.

[asmita6658]

@SaucyCake

I'd suggest you try re-installing the operating system. Back-up the data and then try these steps -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Recovery. 
 

Let me know.