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Won't do anything

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Pavilion gaming laptop PC dk0056nr
Microsoft Windows 10 (32-bit)

Power button led is lit up, but screen is black,  can't turn the computer off with the power button. Can't hear anything. 

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HP Support Agent
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@Dtyus, Welcome to the HP Support Community!

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with no power, Don't worry we'll work together to find a solution for you 

          

Perform the below steps: 

If the computer does not start, the LED lights do not glow, and the display is black, 

you can perform one or more of the following actions to resolve the no power issue: 

  

(Click on the blue letters to get more details about each step) 

  1. Examine the adapter and power cord for physical damage 

  2. Test the power from the AC wall outlet to the notebook connector 

  3. Start the computer using the battery only 

  4. Check that the lid switch moves freely 

  5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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