Wsx problem

[Abdelrhman3]

Hi , my W,S and Z  in the keyboard is working  until i play a game it starts to lag and stop working. The time i close the game any game bot one or two , it still have lag but after ~2h it works again hp victus 15 fb0

[Pallipurath]

Hi @Abdelrhman3 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand the issue. If the W, S, and Z keys work normally until you start playing a game, then begin lagging or stop responding, and only start working again after about 2 hours, the problem could be related to the keyboard driver, system performance, overheating, or a hardware issue. I would request you to please follow the steps:

Hard Reset

• Shut down the notebook.
• Disconnect the charger and any external devices.
• Press and hold the Power button for 30 seconds.
• Reconnect the charger and turn the notebook back on.

Update the Keyboard Driver

• Press Windows + X and select Device Manager.
• Expand Keyboards.
• Right-click the Standard PS/2 Keyboard or HID Keyboard Device and select Update driver.
• Choose Search automatically for drivers.
• Restart the notebook after the update.
• If the issue persists:
• Right-click the keyboard device again.
• Select Uninstall device.
• Restart the notebook. Windows will automatically reinstall the driver.

Update BIOS and Drivers

• Open the HP Support Assistant.
• Click Updates.
• Install any available updates for:
• BIOS
• Chipset
• Keyboard
• AMD Graphics
• Restart the computer after all updates are installed.

Disable Filter Keys

• Open Settings > Accessibility > Keyboard.
• Ensure Filter Keys, Sticky Keys, and Toggle Keys are turned Off.

Run HP Hardware Diagnostics

• Turn off the notebook.
• Turn it on and immediately tap Esc repeatedly.
• Press F2 to open HP PC Hardware Diagnostics.
• Run the Keyboard Test.
• If available, also run the System Extensive Test.

Perform a Clean Boot

• Press Windows + R, type msconfig, and press Enter.
• On the Services tab, check Hide all Microsoft services, then click Disable all.
• On the Startup tab, click Open Task Manager and disable all startup items.
• Restart the notebook and test the game.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!