Xbox Game Pass issue

[Adwaith3]

I recently got my Laptop, they offered me a Free 1 month of Xbox and its lookin claimable on Omen Hub. But when I pressed it, I redirect to Xbox and nothing happens. What do I do? Is this a scam or something like that?

[zoey7886]

@Adwaith3, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Claiming Your Xbox Offer on Victus by HP Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you have recently purchased a Victus by HP laptop and have been offered a free 1-month Xbox subscription, but encounter issues while attempting to claim it, here are some steps you can follow:

Update Your Software: Make sure all your system software, including the Omen Gaming Hub, Windows OS, and any Xbox-related apps, are fully updated. Sometimes outdated software can cause issues with claims and redemptions.

Check if You Are Signed In: Ensure that you are signed into both the Omen Gaming Hub and your Xbox account with the same email or credentials. Sometimes the redirection may not reflect the offer because of a login mismatch.

Clear Cache and Cookies: Try clearing your browser cache and cookies. Sometimes, old data can cause redirection issues.

Use a Different Browser or Device: Attempt to claim the offer using a different web browser or another device to see if the issue persists.

Verify Offer Legitimacy: Offers from legitimate sources like HP and Xbox should not require any unusual steps that risk your personal information. It’s good to verify directly with support if you have concerns.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Adwaith4]

@Zoey7886, I don't know I can't relog in to the account @Adwaith3, So I'm writing this to let you know that the above steps ain't worked and makes no changes. I use the same account for both the Xbox and Omen Hub. When I clicked the the claim button in the Omen Hub, I automatically redirect to the Xbox and ask me to buy the Pass! I don't I'm so frustrated. I would like to know If there is any redeem codes or kind off other methods to claim the offer. I hope it's not a scam and I always believed  on HP and Thank You ❤️

[zoey7886]

@Adwaith4, Welcome to the HP Support Community! 

We're here to help you tackle that Xbox Game Pass issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[Adwaith4]

I'm sorry I ain't found anything like that! "envelope"?