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Deon000
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Message 1 of 6
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Yellow spots on screen

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Pavilion 15 gaming
Microsoft Windows 10 (64-bit)

I just bought the HP Pavilion 15 gaming yesterday 

I have notice  yellow spots on the top of the screen usually noticeable when dark or black wallpaper is set..

Please I need your help

20200820_202236.jpg

or suggestions 

5 REPLIES 5
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Deon000

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check in the BIOS and let me know if you face the same issue

 

Meantime you can also refer to this Link: https://support.hp.com/in-en/document/c00035844

 

Thank you 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Deon000
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Message 3 of 6
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Please what should I check in the BIOS?

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KrazyToad
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Message 4 of 6
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@Deon000

 

Check if you see those yellow spots when you are on the BIOS screen

KrazyToad
I Am An HP Employee

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Deon000
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Yes please.

It's even on the startup display "the Hp logo"

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KrazyToad
HP Support Agent
HP Support Agent
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Message 6 of 6
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@Deon000

 

If those dots appear during Start Up and in BIOS, then it is a Hardware issue

 

Please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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