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Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)

The laptop is not charging.

When I connect the power cable and laptop is switched off the orange light of charging is blinking and laptop is not charging,

When I turn the laptop on the blinking light stops, no light glows and laptop doesn't charge.

1 REPLY 1
HP Recommended

Hi @Ashutosh812,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I have a few troubleshooting steps we could try to fix the issue: 

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer.
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

 

install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

 

Update Bios. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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