battery stops charging after 63%

[shubham013]

battery stops charging after 63% tried to find advance option in bios ,it was not present and battery care function is also not present in bios. May be charging limit is set to 63% after that it stop shoing plugged in .

 

[ub6424]

Hello @shubham013 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[shubham013]

@Ub6424

[ub6424]

Hello @shubham013 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged 

( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report back

[shubham013]

still having same issue. it is plugged in but stopped charging after 62% - 63% .  @Ub6424 

 

[ub6424]

Hello @shubham013 

Before we decide whether you need a <new battery> or not ...

(1) Download and install

HP Support Assistant

9.20.22.0 Rev.A

165.9 MB

Sep 30, 2022

Download

or

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

( if serial number and CT Number are displayed, please blur )