battery won't charge

[fawole]

• battery check : primary - replace (42)
• i have tried different troubleshooting but still nothing work.
•  

[ub6424]

Hello @fawole 

Do the following trick ...

(1) Open the windows device manager and uninstall the "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown your notebook/computer

(3) Remove battery, remove ac adapter, press and hold the power button for 30 seconds.

(Note: If do not have the technical skills to remove the battery (most notebook has to be diassembled !) , just start the notebook and go directly into the bios (ESC/F1/F2/F10) and let the notebook stay there or run HP Diagnostic Test loops to drain the battery (don't connect the AC adapter !) until it is switching off automatically

(3) Install battery, plugin ac adapter and wait until the battery is fully charged (don't start the windows operating system !) and check the charging led.

(4) If you do have no charging led, wait at least 2 hours ...

(5) Start your notebook/computer, now the windows battery management system is synchronized with your installed battery. Normally it should show 98-100% battery level.

(6) If your battery level is too low and you are loosing your battery capacity too fast, your battery has to be replaced...

Please report your results

best regards

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[fawole]

i have done the troubleshooting I'm still getting the same error code. (battery check : primary - replace (42). the issue begin the day i got the laptop.

how can i get replacement ?

[ub6424]

Hello @fawole 

What technical skill do you have ? Can you change the battery yourself?

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

( Please note: It's not allowed to post serial numbers (s/n) in public ! )

best regards

---

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[fawole]

Product number 482Z4UA

yes i can change the battery.

upon checking the laptop is still active for 12 months remaining because i started using the laptop on 24th of this month

[ub6424]

Hello @fawole 

You will need to buy:

Order from HP or Search and find the a "replacement" battery with the part number online

( alibaba, aliexpress, ebay or amazon, ... )

Description	HP Spare part number
4 cell, 70 Whr, Li-ion battery	M39179-005

So here you get the most important document you will need:

Maintenance and Service Guide

Start with:

Page 37 Removal and replacement procedures for authorized service provider parts

...

Page 39 Component replacement procedures

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️