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‎02-08-2023 11:47 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)

bought a victus 16 yesterday. charged it to 80% and than unpluged. after using a few minutes noticed battery wasnt decreasing  after an hour it locked and shut down. i pluged the charger and it was showing 1% battery. then i charged it  but it was stuck on 99% and then again it was same problem with the battery i update the drivers in windows update and everything but  it didnt fix

Category:
2 people had the same question
1 REPLY 1

‎02-09-2023 08:38 AM

HP Recommended

Hello @Captain2023 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report back

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