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‎03-02-2023 03:16 PM - last edited on ‎03-02-2023 03:19 PM by Retired

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Product: OMEN Laptop - 15-en0002nw

hi

yesterday after updating the bios to version f.19, win 10 does not start and you cannot install a new system.

today I noticed that the f.19 update disappears from the HP website and is the previous f.18. So you spotted the problem. how do i fix it so i can get back to normal.

 

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3 people had the same question
4 REPLIES 4

‎03-04-2023 08:08 AM

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I have a similar issue and it is infuriating that they know about it, yet do nothing to fix it.

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‎03-12-2023 11:56 PM

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Hi @mateuszm31,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

It sounds like you are experiencing issues with your BIOS update and installation of the system after a BSOD (Blue Screen of Death) error. Here are some steps you can take to troubleshoot the issue.

 

  • Check for BIOS updates: Make sure you have the latest BIOS version installed for your motherboard. You can check the manufacturer's website for the latest version and instructions on how to update your BIOS.
  • Reset your BIOS settings: Sometimes, a wrong configuration of BIOS settings can cause issues. Try resetting the BIOS settings to default by entering the BIOS setup and selecting the "Load Default Settings" option.
  • Check your hardware: Ensure that all hardware components are properly connected and functioning correctly. Check for loose cables, damaged components, and overheating.
  • Boot in Safe Mode: Try booting your system in Safe Mode to troubleshoot the issue. This can help you identify any software conflicts or driver issues causing the BSOD.
  • Reinstall the Operating System: If none of the above steps work, try reinstalling the operating system. You can use a bootable USB or DVD to reinstall the system.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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‎03-15-2023 07:18 AM

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It doesn't work, bios is corrupted, no downgrade possible

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‎03-19-2023 11:56 PM

HP Recommended

Hi @mateuszm31,

 

Thank you for your response, 

 

I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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