• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-02-2023 03:16 PM - last edited on ‎03-02-2023 03:19 PM by Moderator

HP Recommended
Product: OMEN Laptop - 15-en0002nw

hi

yesterday after updating the bios to version f.19, win 10 does not start and you cannot install a new system.

today I noticed that the f.19 update disappears from the HP website and is the previous f.18. So you spotted the problem. how do i fix it so i can get back to normal.

 

Category:
3 people had the same question
4 REPLIES 4

‎03-04-2023 08:08 AM

HP Recommended

I have a similar issue and it is infuriating that they know about it, yet do nothing to fix it.

Was this reply helpful? Yes No

‎03-12-2023 11:56 PM

HP Recommended

Hi @mateuszm31,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

It sounds like you are experiencing issues with your BIOS update and installation of the system after a BSOD (Blue Screen of Death) error. Here are some steps you can take to troubleshoot the issue.

 

  • Check for BIOS updates: Make sure you have the latest BIOS version installed for your motherboard. You can check the manufacturer's website for the latest version and instructions on how to update your BIOS.
  • Reset your BIOS settings: Sometimes, a wrong configuration of BIOS settings can cause issues. Try resetting the BIOS settings to default by entering the BIOS setup and selecting the "Load Default Settings" option.
  • Check your hardware: Ensure that all hardware components are properly connected and functioning correctly. Check for loose cables, damaged components, and overheating.
  • Boot in Safe Mode: Try booting your system in Safe Mode to troubleshoot the issue. This can help you identify any software conflicts or driver issues causing the BSOD.
  • Reinstall the Operating System: If none of the above steps work, try reinstalling the operating system. You can use a bootable USB or DVD to reinstall the system.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
Was this reply helpful? Yes No

‎03-15-2023 07:18 AM

HP Recommended

It doesn't work, bios is corrupted, no downgrade possible

Was this reply helpful? Yes No

‎03-19-2023 11:56 PM

HP Recommended

Hi @mateuszm31,

 

Thank you for your response, 

 

I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.