black screen happens randomly while using and need force restart

[devansh0803]

i have HP omen 15-en0002AX, 2020 model. with Ryzen 5 4600h and GTX1660ti graphics card. i brought it in February 2021 .from last1 month , it has become like a worst laptop as its screen randomly goes black , even while working .  i tried every test in HP support assistant ,like software check , hardware diagnostics and also  everything that i can search from google  , i do everything but after screen goes black , nothing works . i always had to force restart my laptop and it,s just 1.5 years i brought this, In a single day , its common now to see black screen 2-3 time a day , what's the use of buying such premium laptop with so much big issue. if anyone has solution , please tell

[ub6424 · Accepted solution]

Hello @devansh0803 

Sorry to hear that you are having problems ... I would like to help you.

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- charger/battery test

- Short circuit test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck

[ub6424]

Please report back

Kind regards