black screen hp omen 17 inch

[OskarsS]

Hi, everyone, a couple of days ago i was using ableton as normal, then i left laptop running for an hour or so and sae that the screen is black, on settings it is when it is plugged in , the screen is always on, so i mobed mouse nothing happend, connected it to tv via hdmi i could see my screen on tv, but then i did hard resset, pressed power button for 15 sec and after that can not see my screen on tv and screen is always black, fans are working and keyboard lits up, but thats it, what to do??  hp omen 17 i7 nvidia 3070

[Max3Aj]

@OskarsS, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be when your HP Omen 17 suddenly shows a black screen, especially after a hard reset. Let's walk through some steps to help you get your display back.

Step-by-Step Troubleshooting:

Perform a Hard Reset Again

Sometimes the first reset doesn’t fully clear the hardware state.

1. Power off the laptop completely.
2. Disconnect all external devices (USBs, HDMI, etc.).
3. Unplug the power adapter.
4. Press and hold the power button for 30 seconds.
5. Reconnect the power adapter and try powering on.

Try External Display Again

Reconnect to your TV or monitor via HDMI:

• Power on the laptop and immediately press Windows + P multiple times to cycle through display modes (Duplicate, Extend, Second screen only).
• Wait a few seconds between each press to see if the external display activates.

BIOS Recovery (Blind BIOS Reset)

If the screen is black even during boot, try a BIOS recovery:

1. Turn off the laptop.
2. Press and hold Windows + B keys, then press and hold the Power button for 2-3 seconds.
3. Release the power button but keep holding Windows + B for another 10 seconds.
4. If successful, you may hear beeps and the BIOS recovery screen should appear.

Reset CMOS (if accessible)

If you're comfortable opening the back panel:

• Disconnect the battery (if removable).
• Locate and remove the CMOS battery for 5 minutes.
• Reinsert it and try booting again.

Only attempt this if you're experienced with laptop internals or have support.

Check for POST (Power-On Self-Test)

• Power on the laptop and listen for beeps or fan behavior.
• If there are no beeps and the fan runs continuously, it could indicate a hardware issue (GPU, motherboard, or display cable). 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[OskarsS]

looks like gpu is foulty, how??? 2.5 years old

[Hawks_Eye]

@OskarsS 

Thanks for getting back to us.

That’s definitely frustrating—especially when you expect your GPU to last longer than a couple of years.

We sincerely thank you for your patience and co-operation during this troubleshooting process.

These requests are best addressed over the phone with our dedicated support team for your region. 

Please follow the suggestions shared by my colleague in the private message.

Thanks!

Hawks_Eye

[Akhi6]

Yo, I am having the same issue, and my omen has a i7 and a 3060. I have not found a solution yet. Mine turns on and the screen flashes for a quick second and doesnt do anything stays black, did you find a solution yet?