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ROHIT0501
New member
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Message 1 of 2
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broken hinge

HP Recommended
pavillion gaming laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

I own a HP Pavilion Gaming Laptop 15-cx0xxx and i have been using it for over a year and a half now. However for the last month, i have noticed difficulty opening and closing the laptop and after searching carefully, i found out that the hinge is broken and some portion of the hinge looks exposed and some portions of the screen case looks a bit exposed also. I have never dropped the laptop and never caused any physical damage to the laptop due to negligence. My question is, will warranty cover the repair of the broken hinge and exposed screen case and if not, how much would it cost (out of pocket)  to repair it?  Thanks

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ROHIT0501

 

I reviewed your post and I understand that the hinge is broken on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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