camera is not working

[NIKHIL9550]

i am getting issue with the camera is not running i have done all the things i have installed latest drivers and formated my laptop also and install a new windows 11 also but still getting the camera issue no one to help and giving solution to me please help me my  Edited

[Max3Aj]

@NIKHIL9550, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be when your laptop camera isn’t working, especially after reinstalling Windows and updating drivers. Let’s walk through a few steps to help resolve this issue on your OMEN Laptop - 15-en0001ax.

Check Camera Privacy Settings

Windows 11 has privacy settings that can block camera access.

• Go to Settings > Privacy & Security > Camera
• Make sure Camera access is turned On
• Ensure Let apps access your camera is also On
• Scroll down and verify that the apps you want to use (e.g., Zoom, Teams) have access

Check if Camera is Disabled in Device Manager

• Press Win + X and select Device Manager
• Expand Imaging Devices or Cameras
• Right-click your camera and choose Enable device (if available)
• If it’s already enabled, try Uninstall device, then restart your laptop. Windows should reinstall the driver automatically.

Check Camera Function Key (F10 or F6)

Some OMEN models have a physical camera kill switch or function key:

• Look for a key with a camera icon (usually F10 or F6)
• Press Fn + [Camera Key] to toggle the camera on/off

Run HP Hardware Diagnostics

Let’s check if the camera is detected at the hardware level.

• Download and run HP PC Hardware Diagnostics for Windows
• Select Component Tests > Webcam Test
• Follow the on-screen instructions

If the test fails or the camera is not detected, it may be a hardware issue.

BIOS Settings

Sometimes the camera can be disabled in BIOS.

• Restart your laptop and press Esc or F10 to enter BIOS
• Look for Advanced > Device Configuration or similar
• Ensure Integrated Camera is enabled
• Save and exit

HP Support Assistant

Use HP Support Assistant to check for any missing drivers or firmware updates.

• Download: HP Support Assistant | HP® Support
• Open the app and run Check for updates

If none of the above steps work, the camera module may be faulty or disconnected internally. In that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support