camera not working

[Sarthak1298]

HP victus camera not working 

[VikramTheGreat]

Hi @Sarthak1298,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are having trouble with the PC where the webcam is not working. Here are a few additional things you can check to resolve the issue with your built-in camera:
 

Check BIOS Settings: Sometimes the camera can be disabled in the BIOS settings. To check this:

• Restart your laptop and enter the BIOS/UEFI setup (usually by pressing F10, F2, or Esc during startup).
• Look for any settings related to the built-in camera and make sure it is enabled.
• Save and exit the BIOS setup, then restart your laptop.

Reinstall Camera Drivers:

• Go to Device Manager.
• If you don't see "Imaging Devices" or "Cameras," try looking under System Devices or Unknown Devices.
• If you find any related entries, right-click and choose Uninstall device. Restart your laptop to let Windows attempt to reinstall the driver automatically.
• If no drivers are found, visit the HP Support website and search for the specific model of your Victus laptop to download and install the latest camera drivers.

Check HP Support Website: Sometimes, specific drivers or firmware updates are needed. Ensure you have the latest drivers from HP: Update the firmware on an HP printer

• Go to the HP Support website and enter your laptop’s model number.
• Download and install any camera drivers or firmware updates listed.

Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Hardware and Devices troubleshooter to see if it detects any issues with the built-in camera.

Check for Hardware Issues: HP PCs - Testing for hardware failures

• Since an external camera works, there could be a hardware issue with the built-in camera.

Check System Files:

• Run the System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) to check for and repair any corrupt system files.
  • Open Command Prompt as an administrator and run the following commands 
    sfc /scannow
    DISM /Online /Cleanup-Image /RestoreHealth

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 User manual 

HP PCs - "We can't find your camera" error is displayed in Camera app in Windows 10

Troubleshoot the webcam (Windows 11 and Windows 10)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @Sarthak1298,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are having trouble with the PC where the webcam is not working. Here are a few additional things you can check to resolve the issue with your built-in camera:
 

Check BIOS Settings: Sometimes the camera can be disabled in the BIOS settings. To check this:

• Restart your laptop and enter the BIOS/UEFI setup (usually by pressing F10, F2, or Esc during startup).
• Look for any settings related to the built-in camera and make sure it is enabled.
• Save and exit the BIOS setup, then restart your laptop.

Reinstall Camera Drivers:

• Go to Device Manager.
• If you don't see "Imaging Devices" or "Cameras," try looking under System Devices or Unknown Devices.
• If you find any related entries, right-click and choose Uninstall device. Restart your laptop to let Windows attempt to reinstall the driver automatically.
• If no drivers are found, visit the HP Support website and search for the specific model of your Victus laptop to download and install the latest camera drivers.

Check HP Support Website: Sometimes, specific drivers or firmware updates are needed. Ensure you have the latest drivers from HP: Update the firmware on an HP printer

• Go to the HP Support website and enter your laptop’s model number.
• Download and install any camera drivers or firmware updates listed.

Please try the rest of the steps on the next post

[VikramTheGreat]

Hi @Sarthak1298,

Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Hardware and Devices troubleshooter to see if it detects any issues with the built-in camera.

Check for Hardware Issues: HP PCs - Testing for hardware failures

• Since an external camera works, there could be a hardware issue with the built-in camera.

Check System Files:

• Run the System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) to check for and repair any corrupt system files.
  • Open Command Prompt as an administrator and run the following commands 
    sfc /scannow
    DISM /Online /Cleanup-Image /RestoreHealth

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 User manual 

HP PCs - "We can't find your camera" error is displayed in Camera app in Windows 10

Troubleshoot the webcam (Windows 11 and Windows 10)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @Sarthak1298,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support