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mh_ally
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charging then stops after view seconds

HP Recommended
Pavillion gaming 15 ec0001 ax R5 3550H
Microsoft Windows 10 (64-bit)

my laptop is charging but then stops after view seconds.

I did all of update available and do components test and all tests passed. 

I updated bios to latest version.

I also tried uninstall Microsoft ACPI-compliant control method battery but still not working.

it has same issues even when I'm in safe mode or bios mode

but when laptop turn off, charging working fine and never cut-off

 

if u have any solution for this issue, please let me know.

thanks.

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mh_ally
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(update)

I did hard reset and clean everything but still not fix the issue

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TEJ1602
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@mh_ally, Welcome to HP Support Community!

 

This document has the most relevant troubleshooting if your battery appears to be not charging- Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

 

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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