command box doesnt close and opens once i switch on my laptop

[Captainredhair]

i use a hp omen 16 with an rtx 5060 and a ryzen 9 8940hx and ever since i updated to the recend software of amd a command box keeps popping up and will immediately reopen after i close it

[Jerry_57]

Hi @Captainredhair,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

This looping command prompt issue is a known bug following some AMD driver updates. It happens because a background task (often amdafdapp.exe) keeps crashing and relaunching.
 

To stop the pop-up loop permanently, use a quick service fix, then reinstall your drivers.

Step 1: Temporarily Stop the Loop:

1. Press Ctrl + Shift + Esc to open the Task Manager.
    
2. Switch to the Services tab at the top.
    
3. Look for a service named AMD ACP AFD User Service (or similar AMD audio/processor services).
    
4. Right-click the service and select Stop. This will immediately stop the command prompt from reopening.

Step 2: Permanently Fix with Clean Drivers

Because your AMD component is corrupted, a clean installation is required.
 

1. Download the AMD Cleanup Utility.
    
2. Run this utility to thoroughly remove all traces of your current AMD graphics and processor software.
    
3. Restart your laptop.
    
4. Visit the Official HP® Support page to download the latest, stable AMD graphics and chipset drivers specifically verified for your HP OMEN 16.

I hope this will help.

 

Take care and have a good day.

[Captainredhair]

Thanks but ive done those 2 stuff i used the amd cleanup utility and a clean driver install but they dont work and even when i stop it in the task manager it just reopens again

[Jerry_57]

Thank you for your response.

If a command box keeps reopening at startup, it may be caused by a program or startup item that is launching automatically in the background. Based on the HP content provided, these are the best next steps:
 

• Check startup items using MSCONFIG:
  
  
  • Type MSCONFIG in Windows search.
     
  • Review the Startup settings.
     
  • Disable non-essential items that may be launching at startup.
     
  • Keep security software enabled.
     
• Check background programs:
  
  
  • Programs minimised to the system tray can still run and reopen.
     
  • If an app starts with Windows, disable that option from the app’s own settings if available.
     
• Use Diagnostic Startup:
  
  
  • In MSCONFIG, HP’s video shows using Diagnostic Startup to prevent startup items from loading, then re-enable only the items you need.
     
• If the issue started recently, try Microsoft System Restore:
  
  
  • This can return the PC to an earlier state without removing personal data.
     
• If a specific app is causing it, uninstall and reinstall that software.
   
• If the issue continues, use HP Recovery Manager options in order of least to greatest impact:
  
  
  1. Reinstall software/programs that came with the PC
      
  2. Reinstall drivers
      
  3. Microsoft System Restore
      
  4. Microsoft Refresh
      
  5. Full HP Recovery
     
     I hope this will help.
     
      

Take care and have a good day.