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‎12-15-2018 05:29 PM

HP Recommended
Product: hp omen15 dc-0000tx
Operating System: Microsoft Windows 10 (64-bit)

Guys please help, when i press the omen command center button it wont lunch in my screen but if i click it in my task bar panel it lunch but usualy i always do the keyboard function please help what do i do, I'm frustrated about this command center key its not working i don't know how to work on this i already uninstall and install drivers for keyboards any suggustion for my problems?DSC_0460.JPGDSC_0461.JPG

1 REPLY 1

‎12-15-2018 06:19 PM

HP Recommended

Welcome to the HP Support Community @Jmebabes21

 

First try installing these updates:

 

Intel Chipset Installation Utility and Driver(Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

Intel Dynamic Platform and Thermal Framework Client Driver(Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

Intel Management Engine Interface (MEI) Driver(Winodws 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

REBOOT:

 

Then install these updates:

 

Synaptics TouchPad Driver(Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

OMEN Command Center SDK Package

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

REBOOT:

 

Then istall this update.

 

HP Firmware Pack (Intel Processors)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

REBOOT:

 

Then make sure OCC is updated:

 

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

REBOOT:

 

REO

 

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