crashing games

[hasan1991]

my laptop stopped starting triple A  games that use to work fine when i bought my laptop first  it started with my screen being dim. the it was fixed with the latest update but now olny old games work but not the new ones like god of war or red dead redemption 2 call of duty, resident evil 2 and 3 nothing workes and always crashes i tried everything close every window open update the driver and direct x everything is up to date but still nothing work. please help

[Gaya1239]

Hi @hasan1991,

Welcome to the HP Support Community

I understand you are facing an issue with your crashing games. Not to worry I will help you to get a resolution to resolve the issue.

May I know when are you facing this issue

Have you made any changes post that this issue raised 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Hope this helps! Keep me posted. 

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