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‎08-22-2019 10:18 AM

HP Recommended
Product: Pavilion power 15
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

I was trying to recover factory settings using recovery manger ,note that I didn’t use usb 

(I used hard partition ).

after the recovery it said restoration incomplete 

and in details it said there was unexpected reboot 

 even though it was connected to charger and I didn’t reboot it ,so I went back to recovery mode and it recommended pc reset ,but again the reset got stuck at 33%

so I rebooted , did a system extinsve test and also components and it passed .

then I tried to reset it again when a red screen with critical error appeared

it says:

no partition found 

no process script found

What can I do ?

Thanks in advance.

 

1 REPLY 1

‎08-22-2019 11:36 AM

HP Recommended

@Nizarsal 

 

 I was curious what happened that you have to use the Recovery?

 

If the recovery partition is failing, use the USB pen drive method and use the Create media Windows 10 tool to create the installer. You can do it from another machine. Then during the installation of Windows on the corrupted machine, choose to do a Custom install when it asks.

Delete all the partitions, then let it continue with installing.

 

If it still gives you errors during the new Windows install, the drive is most likely failing in some way, even though the diagnostics didn't find anything wrong.

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