cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
3,474
Flag Post

delete button, left & right not working

HP Recommended
Dk0253tx
Microsoft Windows 10 (64-bit)

Can some one help  me with this  issue, my delete and left right arrows  didn't  work. At the beginning  is just  only  delete button. Already  upgrade  the keyboards  driver  n said that already  the newest one. 

Do i have take it to service  center or i can fix it 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
16,856 16,816 721 794
Message 2 of 4
Flag Post
HP Recommended

@Kusala

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

note:Bluetooth devices are not currently supported.
  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

dear @ECHO_LAKE i have already do test and it reported failure, 

delete

home

end

pgup

pgdn

arrow left

arrow right.

 

what can i do to get it fixed , just buy this laptop for only 1 month,

btw thx for the reply, hope you can help me again

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
16,856 16,816 721 794
Message 4 of 4
Flag Post
HP Recommended

@Kusala

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation