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HP Pavilion Laptop 15-cc0xx
Microsoft Windows 10 (64-bit)

while gaming my fps suddenly drops from 110 to 1 and again reaches 110 . i recently bought this laptop and did everything such as updating , reinstalling . and furthermore this laptop freezes and i have to restart this everytime is happens. it have NVIDIA GEFORCE 940 MX of 2gb and i cant play with this happening

processor : intel(R) core(TM) i7-7500u CPU@2.70Ghz 2.90Ghz

installed memory(RAM): 12.0 GB (11.9 GB usable)

3 REPLIES 3
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@TheLowlKing

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, you're facing an FPS drop while playing games on your HP Notebook, 

I appreciate that you've attempted the steps mentioned and I'll be more than glad to help you out, however, to provide an accurate resolution, I need a few more details:

  • Does the FPS drop when the charger is unplugged?

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. 

  

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. 

  

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. 

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. 

  

For more assistance, please check a similar HP Forums post (Resolved): Click here    

(Though the header is different the steps will help get you a fix).

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

HP Recommended

i dont have frequent fps drop when i am not plugged in . when i plug in my charger my fps randomly drops. at the least my fps is dropping randomly at each point.

HP Recommended

@TheLowlKing

Thank you for posting back. 

 

Let's try updating the system bios and check:

 

Click here download and install updates to the computer BIOS. This process is also known as 'flashing the BIOS'.

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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