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Iman130202
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fps drops while gaming while charging

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HP Pavilion Gaming - 15-dk0056wm
Microsoft Windows 10 (64-bit)

Hi all,

 

I recently bought an HP Pavilion Gaming laptop which has an i5-9300H processor with NVIDIA GeForce GTX 1650, with 8GB RAM. The laptop runs smoothly while on battery, but when it's plugged in it starts to slow down, especially when I play games. Gaming dropped from 60 FPS to 40 FPS after I plugged in the laptop to charge it. This allows me to play games for a short period of time. All my drivers are up to date, Please help with this problem as it is really frustrating.

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Echo_Lake
HP Support Agent
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@Iman130202

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

There are many ways to increase FPS and system performance:

  • Update the BIOS.
    For notebook PCs, go to HP Notebook PCs - Updating the BIOS
  • Update the graphics driver.
    Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.
  • Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.

  • Close any applications or programs that are not being used.

  • Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

    1. Press the Windows key and G to open the Game bar.

    2. In the game bar, click Settings.

    3. Click the check box next to the game title to enable Game Mode for that game.

      Plug notebook PCs into an AC adapter to give the graphics card more power.

  • Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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