games stop working after bios update

[Amit97344]

Its not been 2 weeks since i bought my laptop. After 2 days some drivers and bios update came which ruin this whole laptop because the games suddenly stoppped after playing like 20-30 mins. Temp. Got high and my laptop started hibernating. Have seen some posts with this issues. Look like HP dont care about their customer at all.

[Echo_Lake]

@Amit97344

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install. 

Let's reseat the hard drive and memory.

1. Press and hold the Power button for 5 - 15 seconds to turn off the computer.
2. Disconnect the power cable.
3. If your notebook model features a removable battery, remove the battery.
4. Disconnect and reconnect the internal hard drive and Memory. For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.
5. After connecting the hard drive and reassembling the computer, try to start the computer normally.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.