gpu crashes while playing game

[AK4203]

My victus 15 gaming laptop crashes while playing games

[Alden4]

Hi @AK4203,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Victus 15 gaming laptop is crashing while playing games, especially due to GPU-related issues, here are several troubleshooting steps you can try to resolve the problem.

Update Graphics Drivers

• Ensure you have the latest GPU drivers for your laptop's graphics card. For an NVIDIA or AMD GPU, visit the NVIDIA driver download page or AMD support page.
• Use HP Support Assistant or check Device Manager for driver updates. You can also update through GeForce Experience (for NVIDIA GPUs) or Radeon Software (for AMD).

Monitor GPU Temperature

• Overheating can cause crashes. Use software like HWMonitor or MSI Afterburner to monitor GPU temperatures.
• Ensure your laptop is well-ventilated. Consider using a cooling pad if necessary.

Disable Background Applications

• Background apps can consume system resources. Close unnecessary apps using Task Manager (Ctrl + Shift + Esc) to free up CPU, RAM, and GPU resources.

Check for Software Conflicts

• Antivirus software or other programs can conflict with game performance. Try disabling the antivirus temporarily to see if it resolves the issue.

Check for Power Settings

• Make sure the laptop is set to High Performance mode in the power settings:
  1. Go to Settings > System > Power & sleep.
  2. Set the power mode to High Performance.
• If you have a battery-saving mode enabled, turn it off while gaming.

Perform a System Scan for Errors

• Run sfc /scannow and chkdsk commands in Command Prompt (as Administrator) to check for and repair system file corruptions.

Reinstall Game and DirectX

• The issue could be with the game itself. Try reinstalling the game and updating DirectX and other related APIs like Visual C++ Redistributable packages.

[Alden4]

Update BIOS/Firmware

• Outdated BIOS/firmware can also cause compatibility issues. Visit HP’s support website and check if there's a BIOS update available for your HP Victus 15.

Lower Graphics Settings

• In-game, reduce the graphics settings (e.g., texture quality, shadows, anti-aliasing) to lower levels. This can reduce the load on the GPU and prevent crashes.

Check for Windows Updates

• Ensure that your Windows operating system is up to date. Sometimes a Windows update can fix GPU-related issues.

Test with Other Games

• Try playing other games or benchmarks to check if the crashes are specific to one game or a general GPU issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support