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‎05-12-2020 12:10 AM - last edited on ‎05-12-2020 08:09 AM by Retired

HP Recommended
Product: Example: Pavilion 15-cx0140tx
Operating System: Microsoft Windows 10 (64-bit)

product name: HP Pavilion Gaming 15-cx0140tx Laptop PC

product number: 4QM25PA

Serial number: [edit]

issue: when I lifting my laptop in one hand then the laptop will take the restart due to some error. I think it is a hardware problem. Can you fix it? 

1 REPLY 1

‎05-21-2020 06:41 PM

HP Recommended

@tan12 How are you holding the laptop while lifting it? is it possible you are accidentally pushing the power button? please elaborate.

Also, does the laptop restart on its own when its stable on the table? Do you get any error messages before it restarts or after it does?

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee


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