• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-12-2020 12:10 AM - last edited on ‎05-12-2020 08:09 AM by Retired

HP Recommended
Product: Example: Pavilion 15-cx0140tx
Operating System: Microsoft Windows 10 (64-bit)

product name: HP Pavilion Gaming 15-cx0140tx Laptop PC

product number: 4QM25PA

Serial number: [edit]

issue: when I lifting my laptop in one hand then the laptop will take the restart due to some error. I think it is a hardware problem. Can you fix it? 

1 REPLY 1

‎05-21-2020 06:41 PM

HP Recommended

@tan12 How are you holding the laptop while lifting it? is it possible you are accidentally pushing the power button? please elaborate.

Also, does the laptop restart on its own when its stable on the table? Do you get any error messages before it restarts or after it does?

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.