headset microphone not working

[DAWLY]

hello i am using a headset microphone but it recieve nothing it worked well before i am sure that headset is working well i tried it on another laptop for another manufacturer it worked well
i downloaded latest driver available on hp for my device i also checked my windows update in settings
also i installed a new windows recently but it's the same problem
when i plug my headset jack i recieve no notifications  
i downloaded realtek audio consolebut when i open it shows me that it doesn't support for this machine

[Max3Aj]

Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

Based on the information and your description, here's a comprehensive troubleshooting guide to resolve the headset microphone issue on your Victus by HP 15-fa1000 laptop running Windows 11:

Confirm Physical Connection

• Ensure the headset is plugged into the 3.5 mm combo audio jack (usually marked with a headset icon).
• Try gently reinserting the plug to ensure a proper connection.

Check Input Device in Sound Settings

• Go to Settings > System > Sound.
• Under Input, make sure Headset Microphone is selected.
• Click Device Properties and ensure the volume is turned up and not muted.

Enable Microphone Access

• Go to Settings > Privacy & Security > Microphone.
• Ensure Microphone access is turned ON for both system and apps.

Verify in Control Panel

• Open Control Panel > Hardware and Sound > Sound > Recording tab.
• Right-click in the blank area and enable Show Disabled Devices.
• If Headset Microphone appears, right-click and choose Enable, then Set as Default Device.

Reinstall Realtek Audio Driver

• Uninstall the current driver:
  • Open Device Manager > Sound, video and game controllers.
  • Right-click Realtek(R) Audio > Uninstall device (check "Delete the driver software for this device").
• Restart your PC.
• Download and install the latest Realtek driver from HP:
  • Realtek High Definition Audio Driver – HP Victus 15-fa1000
  • Version: 6.0.9372.1, Date: Nov 18, 2024

Windows Sound Settings

• Some HP models do not support Realtek Audio Console even with Realtek drivers.
• Instead, use Windows Sound Settings and Control Panel > Sound to manage audio devices.

BIOS Update (Optional but Recommended)

• Sometimes audio jack detection issues are resolved with a BIOS update.
• Visit HP Support for BIOS updates: Official HP® Support

HP UWP Audio Control App (Optional)

• Check Microsoft Store for HP Audio Control or Bang & Olufsen Audio Control if available for your model.

Final Test

After completing the steps:

• Plug in your headset.
• Go to Sound Settings > Input > Test your microphone.
• Speak into the mic and check if the input level bar moves.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support

[DAWLY]

Sorry max but how i download this version of realtek audio driver it's not available for me which is available is 6.0.9712.1.Rev.f 

 

[Max3Aj]

Thank you for your response. 

The only available version on HP support page for your Victus by HP 15-fa1000 is Realtek Audio Driver 6.0.9712.1 Rev.F, the 6.0.9372.1 version is an older one.

Here’s what you can do next:

Use HP's Official Driver (6.0.9712.1 Rev.F)

Even though it's a newer version, it should still support your headset mic. Please ensure:

• You fully uninstall the previous Realtek driver before installing this one:
  • Go to Device Manager > Sound, video and game controllers.
  • Right-click Realtek(R) Audio > Uninstall device (check “Delete the driver software for this device”).
  • Restart your PC.
• Then install the driver from HP:
  • Download Realtek Audio Driver 6.0.9712.1 Rev.F

Use HP PC Hardware Diagnostics UWP App

This app can test your microphone hardware:

• Download from Microsoft Store: HP PC Hardware Diagnostics | HP® Support
• Run the Audio Test to verify mic functionality.

Try Windows Default Driver (Optional)

If Realtek still doesn’t detect the mic:

• Go to Device Manager > Realtek(R) Audio > Update Driver > Browse my computer > Let me pick.
• Choose High Definition Audio Device (Microsoft’s generic driver).
• Restart and test the mic.

Check Combo Jack Detection

Sometimes combo jacks fail to detect TRRS headsets properly. Try:

• A different headset with mic.
• A USB sound card or 3.5mm to USB adapter as a workaround.

Also, try installing HP Support assistant - HP Support Assistant | HP® Support
 

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support