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animeryuuga
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Solved!

heavy stutter while playing games

HP Recommended
Pavillion Gaming laptop 15-ec0100AX
Microsoft Windows 10 (64-bit)

I've got ryzen 5 3550H cpu, NVidia 1650 gpu, 8gb ram and 1tb hdd. Now according to the benchmarks, this laptop should play games like gta5 and watch dogs 2 at ultra settings with ease. However, while playing I can clearly see the stutters and they are more prominent while playing watch dogs 2. I have been playing watch dogs 2 at medium settings now WITH stutters even though my laptop should play it at very high atleast with no problems. On doing benchmark tests in gta 5 I noticed that the fps isn't dropping, while the fps is pretty much locked, I can still notice the stutters.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
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@animeryuuga

 

I reviewed your post and I understand that there is a shutter when you are playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108921.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103831.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107633.exe

 

If you continue facing the issue, then follow the below steps.

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 2 of 2
Flag Post
HP Recommended

@animeryuuga

 

I reviewed your post and I understand that there is a shutter when you are playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108921.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103831.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107633.exe

 

If you continue facing the issue, then follow the below steps.

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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