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Message 1 of 3
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Solved!

holding charge

HP Recommended
5cd7417gxr
Microsoft Windows 10 (64-bit)

My laptop it's holding charge. After i turn off and i try to start again the lights will start for 0.5 sec and will turn off automaticaly also the charge light will stay off. after 2 3h of wait finally the light from charge will come on and i can start the laptop. Also when it's on if i move or shake the laptop the performance will go very lower and start lagging so much. I tryed to change charger,jack cabble for chargeing also the battery was not changed but it's ok becouse when it's on it s working without charger on and when it's not working and it s in holding also without battery the light from charge will not come on. If somebody can help me i will be very happy, thank you so much! 

 

edit, after i finally turn on i receive this image

20200628_144630.jpg

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @AlexGM

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Message 3 of 3
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i will try to find an authorized hp service and i will comeback with an answer, thank you !

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