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HP Recommended
HP PAVILLION-15-ec1052ax
Microsoft Windows 10 (64-bit)

I bought my laptop in December 2020, it has been a little over 5 months and now the keyboard has started to fail.

now when I press the backspace key it takes screenshots, so does the delete key. note that I have checked if My keyboard is in the correct layout an it is.

what should I do?

PS: my laptop is under warranty ,no liquid has ever been spilt on it. Also as some people might ask, It has never fallen. 

 

1 REPLY 1
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@Shaurya----2007 

 

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Complete and evaluate any available hardware tests for the offending component(s).

 

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Testing for Hardware Failures

 

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